Shipping terms and conditions

The delivery takes place with both national and international DHL services. We ship to EU countries as well as Non-EU countries such as Switzerland, Liechtenstein, Albania, Bosnia-Herzegovina, Iceland, Macedonia, Moldavia, Montenegro, Norway, Russia, Republic of Serbia, Ukraine.


Shipping costs

(including legal value added tax)


Deliveries in Germany:

Germany


Orders below 49 € Orders above 49 €
4.90 € Free shipping


Deliveries to EU Zone 0:

Austria, France, Italy, Spain, UK:


Orders below 49 € Orders above 49 €
9.90 € Free shipping

Doesn΄t apply to: Canary Islands (Spain), Non metropolitan France (Francia).




Deliveries to EU Zone 1:

Belgium, Denmark, Greece, Ireland, Luxembourg, Netherlands, Poland, Portugal, Sweden, Slovakia, Slovenia, Czech Republic, Hungary.


Up to 5 kg Up to 10 kg Up to 15 kg Up to 20 kg Up to 25 kg Up to 50 kg Up to 75 kg Up to 100 kg
9.90 € 14.50 € 16.90 € 18.50 € 19.90 € 31.90 € 42.90 € 53.90 €

Shipping is free of charge when orders are 250.00 € or above.




Deliveries to NON EU Zone 1

Lichtenstein, Switzerland


Up to 1 kg Up to 5 kg Up to 10 kg Up to 15 kg Up to 20 kg Up to 25 kg Up to 50 kg Up to 75 kg Up to 100 kg
13.90 € 19.90 € 28.90 € 36.90 € 44.90 € 52.90 € 93.90 € 135.90 € 175.90 €

Shipping is free of charge when orders are 450.00 € or above.




Deliveries to EU Zone 3:

Bulgaria, Estonia, Finland, Latvia, Lithuania, Malta, Romania, Cyprus.


Up to 1 kg Up to 5 kg Up to 10 kg Up to 15 kg Up to 20 kg Up to 25 kg Up to 50 kg Up to 75 kg Up to 100 kg
10.90 € 13.90 € 17.10 € 20.50 € 24.10 € 27.50 € 45.90 € 64.90 € 79.90 €

Shipping is free of charge when orders are 300.00 € or above.




Deliveries to NON EU Zone 3:

Albania, Bosnia-Herzegovina, Iceland, Macedonia, Moldova, Montenegro, Norway, Russia, Republic of Serbia, Ukraine.


Up to 1 kg Up to 5 kg Up to 10 kg Up to 15 kg Up to 20 kg Up to 25 kg Up to 50 kg Up to 75 kg Up to 100 kg
14.50 € 20.90 € 29.90 € 38.90 € 45.90 € 54.90 € 94.90 € 134.90 € 179.90 €

Shipping is free of charge when orders are 600.00 € or above.




Delivery of download products:


There are no shipping charges for download products (digital content that is not delivered on a physical data carrier). Download products are sent to you as a file by e-mail within 24 hours after finalizing the contract (with agreed advance payment after the time of your payment order). Download products can be downloaded via a link provided by e-mail. The e-mail with access data to download the product takes place within 24 hours after finalizing the contract (in the case of an agreed advance payment after the time of your payment order). You can download products in your customer account. The products are made available for download within 24 hours of finalizing the contract (in the case of agreed advance payment after the date of your payment order). You will also be informed about the procedure by e-mail.


Delivery periods:


Unless otherwise specified in the respective offer, delivery of the goods within Germany should take place within 3 - 5 days, for deliveries abroad within 5 - 7 days after conclusion of the contract (in the case of agreed advance payment after the date of your payment order). Please note that there is no delivery on Sundays or public holidays. If you have ordered items with different delivery times, we will ship the goods in a single shipment, unless we have agreed otherwise with you. The delivery time in this case is determined by the product with the longest delivery time you have ordered.


Terms of payment:


For deliveries within Germany you have the following payment options:

  • Payment by credit card
  • Payment via PayPal
  • Payment by direct debit
  • Payment in advance
  • Payment by invoice

For deliveries abroad you have the following payment options:

  • Payment by credit card
  • Payment via PayPal
  • Payment in advance

Collect your order from our store:


You can also collect your order directly from us if you wish to do so:


Mon to Fri 10:00 to 16:00
Vanatari International GmbH
Pankstrasse 8, staircase R
D-13127 Berlin, Germany


If you do not receive any other information from us, you can pick up your order one working day after your order or payment has been received.


ATTENTION: Cash payments are not possible. You can only choose from the payment methods listed; invoice, prepayment, direct debit, credit card or Paypal.


Further information:

If you pay by credit card, your credit card account will be debited when the contract is concluded.